Shipping policy

Shipping Policy

Thank you for shopping with Lonivas. This Shipping Policy explains how we process, ship, track, and deliver orders placed through our website.

1. Order Processing

Orders are typically processed within 1–2 business days after the order is placed and payment is successfully authorized.

Business days are Monday through Friday, excluding public holidays and carrier holidays.

Orders placed on weekends or holidays will begin processing on the next business day.

Processing may include:

Payment and fraud verification
Shipping address verification
Product preparation
Quality checks
Packaging and carrier handoff

You will receive a shipping confirmation email once your order has been dispatched.

2. Estimated Arrival Time

Orders are generally expected to arrive within:

5–9 business days from the date the order is placed

This estimated arrival timeframe includes the 1–2 business day processing period.

For example, an order placed on a Monday would generally be expected to arrive within 5–9 business days, excluding weekends and holidays.

Delivery times are estimates and are not guaranteed unless a guaranteed delivery service is expressly offered at checkout.

3. Shipping Methods

Orders are shipped using recognized local and international shipping carriers.

The carrier selected for your order may depend on:

Your delivery location
Product availability
Fulfillment location
Package size and weight
Available carrier services

In some cases, an international carrier may transfer the package to a local carrier for final delivery.

The specific carrier may not be known until your order has been processed and shipped.

4. Shipping Costs

Any applicable shipping costs will be clearly displayed during checkout before you complete your purchase.

From time to time, Lonivas may offer:

Free standard shipping
Reduced shipping rates
Limited-time shipping promotions

Any conditions, minimum order values, exclusions, or expiration dates will be displayed with the applicable offer.

Shipping promotions may be changed or discontinued before an order is placed.

5. Customs, Duties, and Import Taxes

For orders delivered within the United States, applicable customs duties, import taxes, and related import charges are covered by Lonivas unless clearly stated otherwise during checkout.

Customers should not be required to pay unexpected import fees when receiving their orders.

If a shipping carrier requests an import-related payment that was not disclosed at checkout, please contact us at support@lonivas.com before making the payment so that we can review the request.

Applicable sales taxes may be calculated and collected during checkout as required.

6. Tracking Information

Once your order has shipped, you will receive a shipping confirmation email containing a tracking number or tracking link when available.

Tracking information may take 1–3 business days to update after the shipping confirmation is sent.

A shipping label may be created before the package receives its first physical carrier scan. During this period, the tracking page may show limited information or a status such as:

Label created
Shipment information received
Awaiting carrier pickup
Pre-transit

This does not necessarily mean that the package is delayed.

7. Shipping Delays

Although most orders arrive within the estimated timeframe, delays may occasionally occur due to circumstances such as:

Carrier disruptions
Severe weather
High seasonal order volume
Transportation interruptions
Customs processing
Incorrect or incomplete addresses
Payment or security verification
Events outside our reasonable control

If we learn that we cannot ship your order within the stated processing period, we will contact you and provide the options required by applicable law. These may include agreeing to a revised shipping date or canceling the unshipped order for a refund. Under the FTC’s Mail, Internet, or Telephone Order Merchandise Rule, sellers must have a reasonable basis for an advertised shipping timeframe and must seek consent to a delay or provide a refund when they cannot ship within the promised period.

A delay that occurs after the package has been transferred to the carrier does not automatically mean that the package is lost.

Please contact us if tracking has not updated for an unusually long period so that we can investigate.

8. Accurate Shipping Information

Customers are responsible for providing complete and accurate delivery information during checkout.

Please carefully review:

Recipient name
Street address
Apartment, suite, or unit number
City
State
ZIP code
Telephone number
Email address

Lonivas is not responsible for delays caused by incomplete or inaccurate information provided by the customer.

9. Address Changes

To request an address correction, contact us as soon as possible at:

support@lonivas.com

Please include your order number and the correct shipping address.

We will make reasonable efforts to update the address before the order is shipped. However, address changes cannot be guaranteed after processing or fulfillment has begun.

Once an order has been transferred to the carrier, we may be unable to modify or redirect the delivery address.

10. Incorrect Addresses

If an order is delivered to the address entered and confirmed by the customer during checkout, Lonivas may not be able to recover or replace the package.

If an incorrect address causes the package to be returned to us, we may offer:

Reshipment to a corrected address
A refund for eligible returned merchandise

Additional shipping charges may apply when a package must be shipped again because of an address error provided by the customer.

11. Undeliverable and Returned Packages

A package may be returned to the sender because of:

An incomplete or incorrect address
An unavailable recipient
Failure to collect the package
Refusal of delivery
Carrier access restrictions
Multiple unsuccessful delivery attempts

If your package is returned to us, we will contact you after it has been received and inspected.

Depending on the circumstances, we may offer reshipment or a refund for eligible merchandise.

Original shipping charges are generally non-refundable when a package is returned because of an incorrect address, refusal of delivery, or failure to collect the package.

12. Lost Packages

If tracking has not updated for an extended period or your package appears to be lost in transit, please contact:

support@lonivas.com

Include:

Your full name
Your order number
Your tracking number
A brief description of the issue

We may open an investigation with the shipping carrier.

Carrier investigations can take several business days to complete. After reviewing the available tracking information and investigation results, we may offer an appropriate resolution, which may include a replacement or refund.

13. Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

Confirm that the shipping address on your order is correct.
Check around the delivery location.
Check your mailbox, porch, reception area, or parcel locker.
Ask household members, neighbors, or building staff.
Allow until the end of the delivery day, as some carriers update tracking before completing delivery.
Contact the shipping carrier using your tracking number.
Contact Lonivas if the package still cannot be found.

Please report a missing package as soon as reasonably possible.

We will review the available information and may ask the carrier to investigate. A replacement or refund will depend on the outcome of that review and the circumstances of the delivery.

14. Damaged or Incorrect Orders

Please inspect your order as soon as it arrives.

If an item is damaged, defective, missing, or different from what you ordered, contact us as soon as possible at:

support@lonivas.com

Please provide:

Your order number
A description of the issue
Clear photographs of the product
Clear photographs of the packaging and shipping label

After reviewing the claim, we may provide a replacement, refund, or another appropriate resolution.

15. Multiple Shipments

In some cases, products from the same order may be shipped separately.

If this happens:

You may receive more than one shipping confirmation
Each shipment may have a separate tracking number
Packages may arrive on different days
You will not be charged additional shipping fees solely because the order was divided into multiple shipments

16. Order Cancellations

We will make reasonable efforts to cancel the order before processing or shipment begins. However, cancellation cannot be guaranteed after an order has entered fulfillment.

Once an order has shipped, it cannot normally be canceled. You may request a return after delivery in accordance with our 30-Day Return Policy.

17. Refused Deliveries

Please do not refuse a delivery without first contacting us.

Refused packages may be returned to the sender and may take additional time to process.

If a delivery is refused without prior approval, original shipping charges and any return-to-sender costs may be deducted from the refund where permitted by law.

18. Policy Updates

We may update this Shipping Policy from time to time to reflect changes to our shipping services, carrier arrangements, business practices, or applicable requirements.

Updates will be posted on this page with a revised “Last updated” date.

The Shipping Policy in effect when your order was placed will generally apply to that order.