Refund policy

Return Policy

We want you to feel confident about every Lonivas purchase. If your item is not the right fit, you may request a return within 30 days of delivery, subject to the conditions below.

Return Eligibility

To be eligible for a return:

• Your return request must be submitted within 30 days of the delivery date.
• The item must be unused, unworn, and in its original condition.
• The item must show no signs of wear, scratches, damage, alteration, perfume, makeup, or other use.
• All original tags, accessories, and packaging must be included.
• The item must have been purchased directly from Lonivas.

We reserve the right to refuse returns that do not meet these conditions.

Sale and Discounted Items

Sale items and products purchased using a discount code are eligible for return unless they were clearly marked Final Sale before purchase.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or different from what you ordered, contact us as soon as possible and include:

• Your order number
• A description of the issue
• Clear photos of the item and packaging

Once the issue has been confirmed, we will arrange a replacement or full refund at no additional cost to you. Approved claims for damaged, defective, or incorrect items include the original standard shipping fee.

How to Start a Return

To request a return, visit our Contact Page and provide:

• Your full name
• Your order number
• The item or items you wish to return
• The reason for the return

Do not send your item back before receiving return approval and instructions from our team.

Returns sent without prior authorization may be refused and may not qualify for reimbursement.

Return Shipping

For approved returns within the United States, Lonivas will provide one prepaid return shipping label.

Please use the return label and instructions supplied by our team. Shipping charges from labels or delivery services arranged independently by the customer will not be reimbursed.

The return must be handed to the shipping carrier within the timeframe stated in your return instructions.

Refunds

Once we receive your return, we will inspect the item and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 7 business days after inspection. Depending on your bank or payment provider, additional processing time may be required before the refund appears in your account.

Original shipping charges are non-refundable unless the item was damaged, defective, or incorrect.

Refused or Ineligible Returns

A return may be refused if:

• It was requested after the 30-day return period
• The item shows signs of wear, use, damage, or alteration
• Original packaging, tags, or accessories are missing
• The item was returned without authorization
• The returned product does not match the item originally purchased

If a return is refused, we may send the item back to the customer. Additional shipping charges may apply.

Refund Delays

If more than 10 business days have passed since we approved your refund, please contact us through our Contact Page.

Policy Updates

We may update this Return Policy from time to time. Any changes will apply to future purchases and will be posted on this page.

The return policy in effect on the date of your purchase will apply to your order.

By placing an order with Lonivas, you acknowledge and agree to this Return Policy.